Frequently asked questions

Yes, we offer international shipping. Delivery times for international orders vary by destination, typically ranging from 7-21 business days.

To determine your clothing size, follow these steps for accurate measurements:

1. Bust: Measure around the fullest part of your bust, keeping the tape measure parallel to the floor.
2. Waist: Measure around the narrowest part of your waist, typically above your belly button and below your rib cage.
3. Hips: Measure around the fullest part of your hips, ensuring the tape measure is level all the way around.

Once you have these measurements, compare them to the sizing chart provided by Roźeh. Remember, sizes can vary between brands, so it's important to refer to our specific chart for the best fit. If you need further assistance, our customer service team is here to help.

Yes, you can cancel your order, but only for COD orders and before the order is dispatched from our warehouse. Prepaid orders cannot be cancelled once placed. If you need to cancel,please contact customer support immediately with your order number. For modifications, if your order is still processing and has not yet been shipped, you may be able to change the quantity, shipping address, or other details by contacting customer support. Once the order has been shipped, modifications cannot be made. To modify your order, please reach out to our customer support team via email or phone as soon as possible, with your order number handy.

You can reach our customer support team through several methods, including:
• Email: You can send your inquiries to info@rozeh.in. We aim to respond within 24 hours.
• Live Chat: Visit our website and click on the live chat button for instant support during business hours.

Returns are accepted within 7 days of delivery for a full refund or exchange if items are in their original condition. For more details, please refer to our return policy page.