At Roźeh, we ensure that every order is handled with care. Please allow 24 hours for order processing, pending product availability and payment verification. Once an order is placed, it cannot be modified or canceled, so we encourage you to review your details thoroughly before completing the checkout process. Roźeh does not process or ship orders on weekends or major holidays. All orders are shipped from Noida, India.

Once your order is placed, you will receive an automatic confirmation email. If you don’t see it in your inbox within a few minutes, please check your spam or junk folder.

Due to the high demand for our exclusive designs, items may occasionally become unavailable after an order has been placed. Should this occur, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your bank statement.

To ensure the safety of our customers and brand, all orders are reviewed by our security team. We reserve the right to cancel any order if necessary.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information.

Please note that orders may experience shipping delays during special releases, holidays, or promotional events.

Pre-order items are shipped once they arrive at our facility. Payment is processed at the time of checkout, and once the order is confirmed, it cannot be modified or canceled. For any inquiries regarding your pre-order, please contact our team at info@rozeh.in.

For our valued customers within India, Roźeh offers complimentary standard shipping, with an estimated delivery time of 3-5 business days.

For our global customers, we offer worldwide shipping through trusted couriers. Delivery times vary based on location, and any additional customs duties or fees are the customer’s responsibility. For assistance with international shipping, please reach out to info@rozeh.in.

Monday – Saturday | 11:30 AM – 7:00 PM IST | +91 7310293439

Roźeh observes the following holidays:

• Holi
• Diwali
• Independence Day
• Eid
• Republic Day
• Christmas

Roźehis not responsible for lost, damaged, or stolen items once proof of delivery is attached to a tracking number. After shipment, any risks are assumed by the courier.

During sale or promotional periods, all purchases are final. Roźeh reserves the right to extend, modify, or discontinue promotions at any time. No price adjustments will be made for prior purchases if prices are reduced later.